E-Commerce Terms & Conditions for Florist Sydenham

Introduction

Welcome to Florist Sydenham. These Terms & Conditions govern your use of our website and our online flower delivery service in Sydenham and its surrounding areas. By placing an order with us, you agree to be bound by the terms set out below. Please read them carefully before making any purchase. These terms are designed for clarity, fairness, and compliance with current UK consumer regulations.

Definitions

For the purpose of these Terms & Conditions:

• "We", "us", "our" refers to Florist Sydenham, the provider of online flower delivery services in Sydenham.
• "You", "your", "customer" refers to the individual placing an order or using our website and services.
• "Order" means a request by you to purchase goods from us via our online platform.
• "Products" refers to bouquets, floral arrangements, and other florist goods offered by Florist Sydenham.

Scope and Application

These Terms & Conditions apply to all online flower delivery orders placed through Florist Sydenham’s website by customers in Sydenham and neighbouring locations. By completing an order, you confirm your acceptance of these terms and your eligibility to contract under UK law (i.e., you are at least 18 years old and legally able to enter into binding contracts).

Order Process

Ordering flowers with Florist Sydenham is simple and secure. Follow the outlined process below:

1. Selection: Browse our online selection and add your chosen bouquet or floral arrangement to your cart.
2. Personalisation: Where available, you may choose to add a message, select delivery preferences, or include add-ons such as vases or chocolates.
3. Checkout: Proceed to the checkout page, provide delivery and billing addresses, and review your order summary. Please ensure all details are accurate; we cannot be held liable for errors in delivery resulting from incorrect information provided at this stage.
4. Payment: Confirm your order by completing the payment as specified in the Payments section below.
5. Order Confirmation: Once your payment is successful, you will receive an order confirmation on-screen and via email outlining your purchase details, delivery date, and unique order number.
6. Delivery: We will prepare and deliver your flowers as per your instructions. Further details are found under the Delivery section.

Please note that all orders are subject to product availability and acceptance by us. In the unlikely event that a product ordered is unavailable, we reserve the right to substitute with a similar item of equal value, or contact you to discuss alternatives.

Payments

Florist Sydenham accepts payment via the major credit and debit cards and other specified online payment methods, as detailed on our website at the time of your order. All prices are shown in pounds sterling (GBP) and include any applicable VAT unless stated otherwise.

• Full payment is required at the time of placing your order. Your card or payment method will be authorised and charged immediately on completion of checkout.
• Please ensure your payment details are correct at the time of entry, as any delay or issue may result in a delay or cancellation of your order.
• We use secure third-party payment processors to ensure your card details are handled safely and are not stored by Florist Sydenham.
• If payment is declined or cannot be processed, your order will not be confirmed and we accept no liability for any resulting non-delivery.

Order Amendments and Cancellations

We appreciate that sometimes your circumstances may change after placing your order with Florist Sydenham. The following policy applies to amendments and cancellations:

• If you wish to amend or cancel your order, please do so as soon as possible. We will make every effort to accommodate your request provided that the order has not yet been prepared or dispatched.
• For same-day or next-day flower delivery in Sydenham, we recommend contacting us immediately after placing the order to maximise the chances of amendment or cancellation.
• If your order has already been prepared, dispatched, or delivered, amendments or cancellations are not usually possible and no refund will be issued, except in accordance with your legal rights (e.g., for defective or not-as-described products).
• Any refund due for a valid cancellation will be processed to your original payment method within a reasonable time frame.

Please refer to our Returns & Refunds section for information on returns eligibility.

Product Description and Substitution

We make every effort to ensure our online product listings accurately reflect what you will receive. However, due to the nature of fresh flowers and seasonal availability, it may be necessary to substitute specific blooms or packaging with alternatives of similar style and value, particularly during peak periods or due to supply issues. We guarantee that any substitutions will be of equal or higher value and maintain the overall design and character of your selected arrangement.

Delivery Policy

Florist Sydenham offers delivery throughout Sydenham and selected surrounding areas, as specified on our website. Please review the following delivery terms:

• Deliveries are made between specified hours, as outlined during checkout. We endeavour to deliver on your requested date but cannot guarantee specific delivery times due to factors beyond our control.
• You are responsible for providing a complete and accurate delivery address. We cannot accept responsibility for delays or losses arising from incorrect or incomplete information.
• In cases where the recipient is unavailable at the delivery address, we will attempt delivery to a neighbour or leave the order in a safe place (where feasible). A delivery note will be left to indicate location or collection instructions.
• We reserve the right to decline delivery if a location is deemed unsafe or inaccessible.

If delivery cannot be completed due to incorrect information or repeated unsuccessful attempts, you may be charged an additional fee for re-delivery at our discretion.

Returns & Refunds

Because our products are fresh and perishable, statutory rights regarding cancellation may not apply to most floral orders once they have been prepared or delivered. However, if you receive flowers that are damaged, not as described, or of unsatisfactory quality, please notify us within 24 hours of receipt with photographs as evidence where possible. We will review your claim and, if valid, offer an appropriate remedy (such as replacement, partial refund, or full refund) at our sole discretion.

Due to the perishable nature of flowers, we are unable to accept returns for reasons other than those stated above. If you need to discuss an issue with your order, please contact us promptly for assistance.

Customer Responsibilities

It is your responsibility to ensure that:

• All information provided in your order is correct and up to date.
• Payment is made using a valid and authorised method.
• The intended recipient is available to accept delivery (where possible) or arrangements are made for alternative receipt.
• You follow any product care instructions supplied with your flowers to maximise their lifespan and appearance.

We accept no liability for orders that fail to reach the recipient due to errors or omissions in the information you provide.

Liability

Florist Sydenham's total liability in respect of any claim arising out of or in connection with your use of the website or any order placed via our platform (including damages for loss of profits, business interruption, or any indirect loss) shall be limited to the total price paid for the products purchased. We shall not be liable for events beyond our reasonable control (including but not limited to adverse weather, courier delays, supply shortages, or other force majeure events).

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

Privacy and Data Protection

We collect and process your personal information in accordance with our published Privacy Policy and applicable data protection laws. Your information will only be used for the purposes of processing your order, delivering your products, and communicating with you in relation to your order or any queries you may have.

Intellectual Property

All content on the Florist Sydenham website, including images, text, logos, and product designs, are the property of Florist Sydenham or our licensors, and are protected by applicable intellectual property laws. Users are not permitted to replicate, reproduce, or use any content for commercial purposes without our prior written consent.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising from them or the use of Florist Sydenham’s website, are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

Changes to Terms & Conditions

We may revise these Terms & Conditions at any time, with any changes posted to our website. It is your responsibility to review these terms prior to each order. Continued use of our services constitutes your acceptance of the updated terms.

Contact and Complaints

If you have a query, feedback, or complaint regarding your order or these Terms & Conditions, please contact our customer team via the contact methods published on our website. We endeavour to respond within a reasonable timeframe and seek to resolve all customer issues swiftly and fairly.

Application to Sydenham and Surrounding Areas

These Terms & Conditions apply equally to all our customers in Sydenham and nearby locations where our online flower delivery service is offered. We are proud to serve our local communities and are committed to providing a positive experience for every customer.

Thank you for choosing Florist Sydenham for your online flower delivery needs in Sydenham and the surrounding areas.