Returns, Refunds & Complaints Information - Florist Sydenham

Our Fresh Flowers Guarantee in Sydenham

At Florist Sydenham, our mission is to deliver the freshest, most beautiful flowers to our valued Sydenham community. As a trusted local florist, we serve households and businesses with care and pride, ensuring that every arrangement arrives in superb condition. Your satisfaction matters to us, and our policies are designed to make ordering flowers from Florist Sydenham a worry-free experience.

Damaged-on-Arrival Policy

We take great care in preparing and delivering every floral arrangement. However, should your flowers arrive damaged or in subpar condition, we kindly ask you to contact us as soon as possible—preferably on the day of delivery. We may request photos of the damaged item to help us resolve your concern quickly. Our team is dedicated to making things right, and we will work with you to find the best possible solution.

Freshness Window Commitment

Florist Sydenham proudly offers a fresh flowers guarantee. Our locally crafted bouquets and arrangements are expected to remain vibrant for a minimum of 3 to 5 days with proper care. If you notice your flowers wilting, bruising, or losing freshness within this timeframe, please let us know immediately. Our commitment to freshness is one of the reasons we are the Sydenham florist of choice for both residents and businesses.

Refunds and Replacement Options

Your satisfaction is our priority. If you receive flowers that do not meet our freshness standards or are damaged upon arrival in Sydenham, you can choose from the following options:

• Replacement: We will prepare and deliver a new arrangement as soon as possible, featuring the same or similar blooms (subject to availability).
• Refund: If a replacement is not suitable or possible, we will process a refund for the affected item or items. Refunds are made through the original payment method and may take several business days to appear depending on your financial provider.

We strive to resolve every issue promptly and will keep you updated throughout the process.

How to Make a Complaint

If you wish to share feedback or make a complaint about our product or service, we welcome you to contact us directly. Your insights help us serve our Sydenham community better. Please provide as much detail as possible, including your order details and the nature of the issue. Our team will acknowledge your complaint and work to resolve it fairly and efficiently.

Trusted Florist for Sydenham Households and Businesses

Florist Sydenham is proud to be recognised as a reliable and trusted flower specialist in the area. Whether you are placing a single order or organising regular deliveries for your business, you can rely on us for consistent quality and attentive service. Our returns, refunds, and complaints policies are designed to give you peace of mind with every order. Thank you for choosing Florist Sydenham as your local partner for stunning, fresh flowers.